Supply Chain Management – Back to the basics
One click on the ‘BUY’ icon on any one of those countless e-commerce site and you sit back, relaxed, sipping again on your cup of coffee, sure about product delivery right at your doorsteps. Oh! The coffee reminds me of the coffee beans in it, whose aroma is still fresh, thanks to someone who ensured that it is delivered in a perfect state to the shop near you.
As we live our lives, taking so many things like online shopping and early morning coffees for granted,there is a huge supply chain management system working relentlessly to make it possible. Right from picking up those coffee beans from the farmers or a cosmetic from the manufacturing plant to delivering them fresh and undamaged, there is a lot that goes on behind the scene- estimating customer demand, procuring products and maintaining adequate stocks, customized packaging and dispatch, billing and collection, customer feedback, and so much more.
Supply Chain Management- Doing things right
Doing things right is as important in the supply chain as doing things. Avoiding mistakes at every step of the chain not just ensures happier customers who would love to come back to you with repeat orders but also saves you additional cost and extra resources that would be spent in order to fix mistakes.
Let us jot down the essential steps that a supply chain manager would need to follow to get products moving and delivered to the right place, in right condition and at the right time.
- Maintain sufficient stock with the seller
- Process the order correctly
- Ship the order as per client’s request and update consumer about the shipment tracking details
- On-time delivery of order in a good condition
- Correct billing and seeing through the payments
In case of order being returned or rejected by the consumer or it reaching the consumer in an unfit condition, the supply chain management further moves it back to the retailer/seller with appropriate feedback.
Stages of Supply Chain Management
Several departments in the Supply Chain Block collaborate and function together to serve as a strong connect between the manufacturer, distributor, seller and consumer and see through flawless execution of orders. The stages of supply chain management include Planning, demand forecasting, procurement, packaging and warehousing, inventory control, expert logistics, transportation and customer service.
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