Areas to be served in Aviation Industry
What comes to your mind when we say the phrase ‘a career in aviation’? Most of you will answer: air hostess, porter, pilot, ticketing officer, security personnel... Isn’t it? However, there is much more to it.The career options are much wider and extremely rewarding. As the Indian aviation sector is expected to grow into the third largest aviation market across the globe, let us take a look at the various areas to be served in the industry:-
Fleet management is an extensive area of service which ensures that the fleet of airplanes are well maintained and the airlines meet their targeted performance. It includes functions like financing and procurement of airplanes; due repair and maintenance of the fleet; minimizing technical and operational risks; improving the airline efficiency and performance; fuel and speed management; minimizing overall cost; and ensuring compliance and adherence to standard processes and government regulations.
A lot goes while the aircraft is still on the ground. From removing the unused food items consumables from an aircraft to replenishing them for the next flight; cleaning and drainage to refuelling; handling passengers within the airport terminal to luggage handling; and everything in between- all comes under the purview of ground handling services. The function broadly includes cabin service, catering, ramp service, passenger service and field operation service.
The overall customer experience depends upon the level of service that a customer receives right from the time he books a ticket till he steps out of the airport’s departure terminal. This area covers meeting customers’ needs and requests, addressing problems and providing appropriate solutions and creating a safe and amicable environment for them. Exceeding customer’s expectations at every step of his journey contributes largely to the airlines and gives it the much needed competitive advantage.
Ticketing, as the word implies, primarily involves making reservations, selling and issuing airline tickets to passengers. The sphere also involves assistance through travel itinerary, raising invoices, information and record keeping, baggage check, informing passengers about flight schedule and delays, directing them to relevant airport terminals and assisting them with the boardingprocedure.
Meeting the requirements of passengers during their flight and ensuring a pleasant flying experience defines the scope of in-flight service in the sector. This involves imparting security instructions, serving food and beverages, clearing waste, assisting with seating and luggage, on-board medical support and shopping assistance.
This list is not exhaustive and there are many other areas of service including crew scheduling, slot allocation, hospitality, medical tourism, etc. For complete details on this aspect and for an amazing career in aviation, contact us at Mobile No.- +91 9717094061,9717094063.